At velouron.co, Your Satisfaction is Our Priority!

We are committed to providing high-quality products and exceptional service. If you are not fully satisfied with your purchase, we’re here to assist you.

Return and Exchange Policy:

You may return or exchange eligible items within 7 days of receiving your order. Please review the conditions below:

1. Eligible for Returns and Exchanges

• Items that arrived damaged or defective.
• Incorrect items received (wrong size, color, or quantity).

2. Return Requirements

• Items must be unused and in their original, undamaged condition.
• All original packaging, including leaflets, tags, dust bags, and carrying cases, must be included.
• The customer will pay the shipping cost (Including Shipping fees for a return or exchange) and be NON-REFUNDABLE.
Non-Returnable Items
• Items returned after 7 days of receipt.
• Returns due to personal preference (e.g., dislike of color or style).
• Items returned due to incorrect shipping information provided by the customer.
• Products with a new item smell, which is considered normal and not a defect.

3. How to Start a Return or Exchange

• Contact Customer Support: Email us at +86-195-2075-9197 or send an SMS to support@velouron.co.
• Provide Details: Include your order number and explain the reason for your return or exchange.
• Return Shipping: You will be responsible for return shipping costs, which are non-refundable.

We’re always here to help. If you have any questions or need further assistance, feel free to reach out to our customer support team.